frequently asked questions
- What is a Managed Service Provider?
- A managed service provider (MSP), also called a management service provider, is a company that manages information technology services for other companies via the Internet. The main advantages of using this type of service include: virtually unlimited knowledge base, access to skilled and trained professionals, insight into current technology, multi-levels of service for no single point of failure and timely response to critical system issues.
- Why use ActiveCo as your managed service provider?
- We focus on your IT requirements while you focus on your core business. We are not a traditional break fix computer service company that reacts to problems. Rather, we bring a proactive attitude and consistent managed network services you can rely on everyday. With our single source approach you can remain confident that your network is secure and reduce potential loss of business due to the risk of unexpected down time. We are here to help your business grow.
- How do we work?
- With ActiveCo Computer Solutions on your team you can rest easy that you are in good hands. Our multi-level team ensures no single point of failure and consistent service. Every customer works with an account manager to review their needs and determine the proper ActivePRO managed service program to fit your budget and requirements. Then, a project manager works with you regarding the implementation of our services. Finally, your team of technicians manage the ongoing support for your computer network.
- What is the advantage of working with ActiveCo over managing my own IT department?
- By taking the ActivePRO approach you are truly applying a proactive managed network service solution. You can eliminate many of the common pitfalls of utilizing internal resources and gain a competitive advantage. Common disadvantages include: limited knowledge base, lack of skilled people, difficulty in remaining current with changing technology, risk by single point of failure, response to critical system issues.
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