faqs
general
- How can IT management solutions help my small to mid-sized business?
- If you have 10 to 200 employees and you're concerned about relying on just one IT person for support, strategy and planning, IT management solutions can help you. By choosing a professional managed service provider (MSP), you gain a competitive advantage and eliminate many of the common pitfalls of utilizing internal resources, such as, limited knowledge, lack of skilled people, difficulty in remaining current with changing technology, risk by single point of failure and slow response to critical system issues.
- How will you complement my existing IT department?
- ActiveCo can provide you with a full range of support and consulting services, encompassing multi-tiered technical support to project management and project implementation. Clients with an existing IT department are in the driver's seat and can choose when, where and what we assist on for one low monthly price.
- What is a Virtual Chief Information Officer (VCIO) and why do I need one
- A virtual Chief Information Officer's job is to integrate IT with your business goals. VCIO's create value by developing results oriented solutions for your most important information management and IT issues. A VCIO enables small businesses to achieve their goals by empowering them with the same level of IT service and support as large enterprises. During our VCIO meetings, ActiveCo will work with you to find out as much as possible about your business to determine how your business goals can be achieved sooner through the use of technology.
- What software does ActiveCo support?
- ActiveCo is a Microsoft Certified Partner and provides support to Windows based operating systems.
- How does ActiveCo handle hardware support?
- Selecting the proper computer network can be a daunting task. It is also essential to your business. At ActiveCo we provide over 90 years of combined IT knowledge in the design and development of networks. We use only the best quality hardware and software products from well-known companies such as Dell, HP, IBM, Toshiba, SonicWall, Microsoft and 3Com. ActiveCo escalates hardware support requests from clients directly to the equipment vendor under warranty coverage until resolution.
- How does billing work?
- ActivePRO Managed Services feature fixed priced IT support based on the number of devices on your network. You will receive an emailed invoice from us on the 1st of each month. Payment can be made by cheque to ActiveCo.
ActivePRO managed services program
- What is ActiveCo's ActivePRO Managed Services Program?
- ActiveCo's IT management service, ActivePRO, delivers professional IT management to small and medium-sized businesses at an affordable price. ActivePRO can help you gain powerful insight into your business and is designed for clients who prefer to let us manage their IT infrastructure as a strategic method for improved, effective and efficient operations. ActivePRO works by combining highly trained IT professionals with sophisticated automation and remote management technology. Using ActivePRO, we manage many computer networks the same way a Fortune 500 company would manage its global IT Infrastructure resulting in lower operating costs and increased network performance. A quarterly business review assists us in identifying new opportunities to guide your business towards success by ensuring your systems are meeting your needs.
- How will ActivePRO Managed Services benefit my business?
- ActivePRO managed services are intended to provide you with all of the benefits of having your own fully staffed, multi-disciplined IT department without the associated high cost of hiring and managing that staff for one low monthly price. ActivePRO allows clients to focus on their core business and not on IT, which has become an increasingly complex business environment. Small and medium-sized businesses choose ActivePRO to acquire:
- The best IT service and support available, for a fraction of the cost of other options;
- Fixed monthly pricing and sound strategic advice that makes planning IT expenses easy;
- No start up costs or sign up fees;
- A monthly service without the inconvenience of long-term commitments.
- What type of support plan do you offer?
- ActiveCo's ActivePRO Managed Services are designed with you in mind.
activePRO Managed Services provides proactive IT solutions including:
- Daily:
- 24/7/365 Monitoring and Response for Critical Components;
- Dedicated Support Team (Level I, Level II, Virtual Chief Information Officer);
- All inclusive Access to Helpdesk and Senior Technical Support Personnel;
- Unlimited remote & onsite support calls;
- ActivePRO Real-Time “Self-Healing” Processes;
- Critical System Monitoring and Repair of Core Systems including Microsoft Exchange & Microsoft SQL Server,
- Reduced Rate from After Hours Emergency Service,
- Managed Backups (Server Imaging & Recovery),
- Managed Security Software (Anti-virus & Anti-Spyware),
Weekly:
- Proactive Workstation Maintenance, such as defragmentation, file cleanup, scandisk and antivirus patch levels;
- Proactive server maintenance, such as, disk checks on all drives, empty AV quarantine, antivirus patch levels, MS Exchange email cleanup;
- Monthly:
- On-Site Inspection of all Critical Systems and Devices,
- ActivePRO online customer portal;
- Access to detailed reporting including software license summary, network information summary, system change management, asset details, software inventory and patch summery;
- Reporting of key performance indicators including server performance,, security alerts, core system availability and network statistics;
- Microsoft Operating Systems Patch Management;
- Executive Summary Reports;
- Perform Data Restore Test from Backups;
- Quarterly:
- 3 Year IT Roadmap;
- VCIO Planning & Budgeting;
- Network Scorecard Review;
service delivery
- How is ActivePRO delivered?
- We offer clients a full range of support services including both onsite and remote support services. Utilizing ActivePRO's secure monitoring system, you are provided with a virtual IT department, complete with a team of technicians that monitor and manage your IT environment 24/7 for maximum up-time. In most cases, we resolve technical issues well before our customer were even aware of a problem.
- Can you help me with my business' out of area offices?
- Utilizing ActivePRO's secure system over the Internet, we are able to provide support services to our customers across Canada and around the world.
- What hours do you provide coverage?
- ActivePRO's secure monitoring system operates 24/7 for maximum uptime. Our complimentary Service Desk and Field Engineering Services for ActivePRO clients are available 8:30 am to 5:00 pm PST weekdays. ActivePRO clients can also obtain local Field Engineering Services after-hours at a nominal rate. Our offices are based in Metro Vancouver, British Columbia.
- Can ActiveCo support and maintain my servers even if they are not located locally?
- ActivePRO's secure support and monitoring system is specifically designed with remote support in mind. Whether your IT infrastructure is local or located else-where, we provide peace of mind, professional service.
- I'm not familiar with having IT services delivered remotely. How does it compare to on-site delivery?
- ActivePRO's secure support and monitoring system provides secure access to help you quickly and directly. Our ActiveNOW service allows our technicians to access your system remotely by viewing your desktop and sharing control of your mouse and keyboard. A secure, remote login gives ActiveCo fast and cost efficient access to your system using the Internet to provide timely, accurate service solutions without the need to wait for on-site response.
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