As we head into summer, we are very excited that ActiveCo continues to grow at a sustainable pace and is carving out a clear niche in the industry, as a trusted technology advisor to our clients with a service experience second to none.

Throughout the summer, we will be busy working on enhancing our service delivery and client experience using strategic planning and budgeting. Our technology offering is world class but it is the service we provide that gives us the opportunity to supply our clients with minimal downtime, a stable environment and increased productivity.

Quote for the Month:

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
    -- Tom Peters

Behind the successful ActiveCo brand, is a small, closely-knit group of service delivery professionals whose main goal is to fix any problem they encounter. They work in integrated teams to provide coverage and reliability in high-stress environments and are empowered to resolve issues, think outside the box and present ideas to make our service delivery even better. The environment ActiveCo provides is conducive to their job satisfaction.

Sam Goh, VP Service Delivery, likes to think of his team as a "unique and dynamic group of people who enjoy their jobs and who are enthusiastic to work here." Not your typical service delivery team, there is a vibrant mix of cultural backgrounds, languages, ages, education and walks of life that round out Sam's department - and they are all enthusiastic about working at ActiveCo.

To ensure our team adds value, we use world class tools to manage our ticketing system and our service delivery. We believe in following a process for each to reduce risk, keep costs low and minimize response times. Our tools help us shape how we deliver our service. They enable us to gain control and monitor our client's system as well as proactively maintaining and correcting problems, in many cases before a client knows there is an issue.

Additionally, we follow best practices to ensure our service delivery meets the needs of all clients. These best practices ensure we provide the right solutions for clients, which in turn provides the least risk, optimal productivity and most value to their organizations.

However, we know there are people out there who wonder who they are talking to and where they are located when trying to resolve a computer-related issue. Most companies outsource their services for a low cost of entry but provide no extra value to their clients. Unique in the industry, our Service Delivery department consists of Microsoft certified technicians, who resolve issues in-house. We retain control of all issues and the people we trust and have trained are the ones fixing a problem. Each client has their own dedicated service delivery team who make all the decisions relating to a client's environment. This gives our clients peace of mind knowing there is a repeatable process with predictable results. Even though we are a process-oriented company, we are always refining our service delivery. We provide multiple ways of gaining service by emailing us, phoning in or logging in to our secure ticketing system. Our service is versatile and meets the needs of all clients. Sam believes "the Service Delivery department is the crown jewel of what we offer. It is why our clients come to ActiveCo."

Is this occurring in your business?

• Your internal resources are non experts in the IT field;
• You have a fragmented system to resolve IT issues;
• IT issues take up too much time;
• You can't find the right IT person to hire;
• Your IT issues are too complex and you can no longer solve them;
• Your systems are unstable;
• You lack the infrastructure to grow but you need a higher level of technology for your business;
• Building your own IT department is too costly.

Outsourcing is a concept that many small and medium sized businesses are familiar with as they search for ways to reduce costs and/or to hire expertise they don't employ in their business. Benefits of IT outsourcing include:

• Gaining peace of mind knowing your network is stable and secure. Anticipating and resolving IT problems before they occur;
• Achieving a competitive advantage by using modern technology;
• Empowering your business with an IT strategy that combines knowledge in managed network services with the tools you need to guide your business towards success;
• Making efficient use of resources by letting experts take care of your IT needs;
• Saving money by hiring only the IT resources you need and avoid spiking IT costs with a fixed fee solution.

ActiveCo is a leading North American outsourced IT managed service provider (MSP) dedicated to helping small and medium sized businesses fulfill their technology needs while helping them reduce the high cost of supporting internal IT functions. We empower businesses with the same level of IT service and support that large enterprises enjoy, at a fraction of the cost.

As an MSP, ActiveCo will manage your IT services via the Internet, providing you with:

• A virtually unlimited knowledge base for all your IT challenges;
• Access to skilled and trained professionals;
• Insight into current technologies;
• Multi-level service ensuring no single point of failure;
• Timely response to critical system issues.

What our clients say:

"When we went the route of managed services versus hiring an in-house tech, it was the right decision to make. By engaging Activeco we gained a knowledge base that we would not otherwise have gained by hiring one individual. We have found that by having a team of technicians available we have had someone that can solve any of our technical issues. The resources are used efficiently too, rather than having a tech on payroll that would be underutilized. Activeco is responsive and can turn our requests around in a similar timeframe as on onsite tech could. With monthly onsite visits and constant contact we are building a great working relationship."

Dave Dungey
Controller, Amix Salvage & Sales Ltd. & Amix Heavy Lift Ltd.

Empower your business with an IT strategy from ActiveCo. Contact us today and let ActiveCo build your network so you can build your business.

ActiveCo Computer Solutions Inc. provides professionally managed network services to companies with computer networks. Combining high quality, time sensitive and reliable managed network services, ActiveCo gives your business confidence in technology supporting an increasingly complex business environment.

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