Where did our summer go? It seems like just yesterday when summer arrived and now we have to wrap up the holidays, get the kids ready for school and get focused on business for the fall season.

Quote for the Month:

"Some people want it to happen, some people wish it could happen, others make it happen."
    -- Michael Jordan

In our business, we get the opportunity to meet with many business owners and really get to know how their business is structured. We really enjoy these meetings and sharing our perspective on IT support. Time and again, it becomes evident the businesses with a proactive approach are the businesses that are most successful.

There are both reactive and proactive IT support models. In a reactive model, the client drives the solutions, resulting in an extremely high and very expensive level of impact on the organization. In many cases, a variety of resources are impacted before any work can be done, such as ensuring internal attempts at solution are exhausted and approval processes are followed first, to avoid unnecessary expenditures. The reality is these steps are costing the company significantly more than a proactive IT support solution.

On the other hand, a proactive IT support model is much more than simply monitoring an environment. A true proactive IT support model is one that drives down support issues, prevents problems and sets forth a plan for the future. Ultimately, a proactive support model reduces the overall costs related to IT.

When evaluating different IT support models, proactive models, like proactive businesses, consistently outperform those that are reactive. Once the time associated with a reactive support model is recognized and quantified, it becomes very clear how much more costly a reactive IT support model can be. One of the reasons businesses are not proactive in their IT strategy is due to the fact it is very complex and involves many moving parts. ActiveCo has been developing a true proactive IT support model for the past 11 years.

To learn more about proactive IT support solutions, call 604-931-3633 or email sales@activeco.com for your FREE 32-Point Problem Prevention Audit.

Is this occurring in your business?

• Your staff complain about your computer system's lack of speed;
• You have concerns regarding how your data is being protected;
• You do not have peace of mind with your system;
• You do not have a clear understanding of the costs associated with technology;
• You do not know how your system or cost structure compares to companies of similar size and complexity;
• Your systems are unstable;
• Building your own IT department is too costly.

Outsourcing is a concept many small and medium sized businesses are familiar with as they search for ways to reduce costs and / or to hire expertise they don't employ in their business. Benefits of IT outsourcing include:

• Gaining peace of mind knowing your network is stable and secure. Anticipating and resolving IT problems before they occur;
• Creating more productive employees through proper technology management;
• Lowering the costs associated with risk in your organization;
• Empowering your business with an IT strategy that combines knowledge in managed network services with the tools you need to guide your business towards success;
• Making efficient use of resources by letting experts take care of your IT needs;
• Saving money by hiring only the IT resources you need and avoid spiking IT costs with a fixed fee solution.

ActiveCo is a leading North American outsourced IT managed service provider (MSP) dedicated to helping small and medium sized businesses fulfill their technology needs while helping them reduce the high cost of supporting internal IT functions. We empower businesses with the same level of IT service and support that large enterprises enjoy, at a fraction of the cost.

As an MSP, ActiveCo will manage your IT services via the Internet, providing you with:

• A virtually unlimited knowledge base for all your IT challenges;
• Access to skilled and trained professionals;
• Insight into current technologies;
• Multi-level service ensuring no single point of failure;
• Timely response to critical system issues.

"We have been with Activeco since August 2009 and are looking forward to a long continuous relationship. They have been involved in both current and proactive aspects of our business. We have been assigned a team whom we work with closely and who we have formed good relationships with. We feel confident going forward that our needs are being addressed both in the short term and the long term. We asked for and received an extensive time line for our system maintenance/replacement that we can now work with for budget purposes. From our monthly meetings, we receive our updates on our system. It is very important to us that we have the knowledge of our own system.

We feel very comfortable recommending them to other would-be users."

Dorothy Malkin
Director of Operations, Jewish Federation of Greater Vancouver

Empower your business with an IT strategy from ActiveCo. Contact us today and let ActiveCo build your network so you can build your business.

ActiveCo Computer Solutions Inc. provides professionally managed network services to companies with computer networks. Combining high quality, time sensitive and reliable managed network services, ActiveCo gives your business confidence in technology supporting an increasingly complex business environment.

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