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How to Manage Your Outsourced IT Department

Outsourcing IT support is the way forward with businesses reducing operational costs and delegating sub-structural requirements, like underlying IT framework. Payrolling an in-house IT team does have certain advantages. Outsourced IT can directly impact your business as you are essentially delegating the operational base of your business off-premises.

The advantages of outsourcing to the right managed IT services in Vancouver or elsewhere are far more than just reduced operational, provided you know how to churn it out.

Learn the ways how to best manage your outsourced IT support to augment your business.

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What is IT Outsourcing?

IT outsourcing is your in-house department operating as an off-premise team delegated with the same set of tasks.

Outsourcing IT needs is not new for businesses and somewhat in vogue since the early 2000s. Deliverables have changed since then, shifting towards infrastructure management, application service solutions, and supporting the IT-enabled operational process of a business rather than just tech support.

The global outsourcing market is expected to hit $400 billion by 2025 despite (and instead fueled by) the pandemic.

Outsourcing the IT needs of your business to a managed IT services provider helps cut costs but you need to ascertain the right deliverables as part of what you expect from the deal struck.

Beyond that, you need to manage your MSP to get the best possible set of services from them. Here are the best practices to maintain a productive and mutually beneficial work relationship with your MSP.

Personalized IT Solutions

The whole reason to outsource your business’ IT requirements is to cut costs and concentrate the remainder of resources squarely on your business process.

Your managed IT service provider must understand this simplest of motives and personalize all their IT deliverables to help you concentrate solely your business.

Overhauling the IT framework currently operational in your business should never disrupt your business process. Neither should you be coerced into a revamped IT framework that does not natively integrate the online business processes you require.

Make sure to generate a comprehensive IT plan from your MSP based on your business process requirements first. Concentrate on a plan of action that includes the least possible friction with your current operational setup.

Use Project Management Tools

Project management tools help keep in touch with off-premise work requirements, even more commonplace post-COVID. Use project management tools to keep a proper check on tasks completed.

Note that IT deliverables are highly inter-related and there are more sub-tasks than tasks to it.

Sit down with your IT support in Vancouver or elsewhere to chalk out timelines for what you need done. Then proceed with tasks and sub-tasks based on dependencies so that you can keep a track of whether your long-term requirements will be met over time.

Expect your MSP to respond proactively, work preemptively, communicate in case of bottlenecks, and find solutions also as sub-tasks added to the overall project timeline.

Preemptive IT Strategy

A major advantage you should expect from outsourcing IT is exposure to the best industry practices. Expect your IT team to not only manage your current operational structure but to enhance it as per requirements. The idea is to always be future-ready.

IT Outsourcing

Task Deadlines as SLA

Your outsourced IT team is your off-premise IT department so you can expect tasks to be completed within a specific pre-determined timeline.

Regardless of the size of a business, your IT framework needs to be updated as required ahead of time to be integrated properly with your core business process requirements. Make sure you ascertain timelines for task completion and use that to leverage whether the services provided are worth it.

IT Security

Nearly 85% of medium and large-scale IT firms are planning to outsource their IT security needs to MSPs.

Your business’ IT security is the most vital and perhaps the most neglected pointer that needs to be addressed first. From your cloud storage to your financial accounts and related details, know that all such data is easily vulnerable online without the necessary security protocols in place.

Expect your IT outsourcing in Vancouver or elsewhere to provide not just a guarantee based on SLA for security but complete security protocols as per industry standards and customized for your business’ IT framework.

IT security is comprehensively related to various compliances and guidelines. Compare them to the security provided by your MSP to get a clear picture and make sure to have round-the-clock support added on.

Outsourcing your business’ IT needs can help cut costs but that should not in any way result in a less productive and secure IT framework. Expect your managed IT services in Vancouver or elsewhere to provide the necessary support and thereon augment your business towards a faster, smoother, and more secure operational future.

ActiveCo

ActiveCo

Sam comes from an operational perspective, his tenure at ActiveCo emphasizes working with customers to closely understand their business plans and to successfully incorporate the technology component to those plans. Under his leadership, ActiveCo has developed expertise which focuses on enriching the extensive customer relationships by integrating strategic and operational focus areas through consulting. When Sam and his wife Candee aren’t running ActiveCo, they enjoy road trips with their 2 children. Faith, family, friends and philanthropy lie at the heart of Sam’s personal beliefs.